Cancellation and Refund Policy
At Tech Data Skills, we strive to ensure customer satisfaction with our courses and services. However, we understand that there may be circumstances where a refund or cancellation is necessary. This Cancellation and Refund Policy outlines the conditions under which refunds and cancellations will be processed.
- Course Cancellations
- Self-Paced Online Courses: Once you purchase a self-paced online course, you will have immediate access to the content. As such, cancellations are not permitted once the course has been accessed. However, if you have not started the course and would like to cancel your purchase, you may do so within [X days] of purchase. Please contact us at [support@techdataskills.com] to request a cancellation and refund.
- Live Online Courses/Webinars: If you register for a live online course or webinar, you may cancel your registration up to [X hours/days] before the scheduled start time. Cancellations made within this timeframe are eligible for a full refund. Cancellations made less than [X hours/days] before the course begins are not eligible for a refund.
- Refund Policy
For Self-Paced Online Courses:
- Refund Eligibility: You are eligible for a refund if:
- You request a refund within [X days] of purchase.
- You have not accessed or downloaded any course materials.
- Partial Refunds: If you have accessed less than [X%] of the course content and request a refund within [X days] of purchase, you may be eligible for a partial refund at the discretion of Tech Data Skills.
- Non-Refundable Purchases: Refunds will not be granted if:
- You have accessed more than [X%] of the course content.
- The refund request is made after [X days] from the date of purchase.
- You have completed the course and received a certificate of completion.
For Live Online Courses/Webinars:
- Full Refunds: You are eligible for a full refund if you cancel your registration [X hours/days] before the scheduled start of the course/webinar.
- Partial Refunds: If the course/webinar has started and you experience technical issues beyond your control that prevent you from attending, please contact us at [support@techdataskills.com] within [X hours] of the event to discuss partial refund options.
- Non-Refundable: No refunds will be given for cancellations made within [X hours/days] of the event or for no-shows during live sessions.
- How to Request a Refund
To request a refund, please email our support team at [support@techdataskills.com] with the following details:
- Your name
- The course or webinar title
- The reason for your refund request
- Date of purchase
Our team will review your request and respond within [X business days]. If approved, refunds will be issued to the original payment method. Please allow [X business days] for the refund to reflect in your account.
- Exceptions to the Policy
In certain circumstances, we may make exceptions to our refund policy. These will be considered on a case-by-case basis, and the decision of Tech Data Skills will be final. Examples of exceptional circumstances may include but are not limited to:
- Incorrect course enrollment due to platform errors
- Verified technical issues that prevent course access
- Significant discrepancies between course description and actual content
- Changes to the Cancellation and Refund Policy
Tech Data Skills reserves the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be posted on our Platform, and the effective date will be updated accordingly. Your continued use of our services after the changes have been posted will constitute your acceptance of the updated policy.
- Contact Us
If you have any questions or need further clarification regarding our Cancellation and Refund Policy, please feel free to contact us at:
Tech Data Skills
Email: amitchandreliability@gmail.com
Phone: +91 9937040264